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Return policies


Return Policy

Thank you for shopping at XMRCLP.com! We strive to ensure your satisfaction with every purchase. However, we understand that sometimes you may need to return an item. Please read our return policy carefully to facilitate a smooth return process.

30-Day Return Policy:

You may return eligible items within 30 days of delivery for a refund. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are damaged, used, or not in their original packaging may not be eligible for return.

Return Process:

  1. Contact our customer service team at the following address:

  2. Provide your order number, the item(s) you wish to return, and the reason for the return.

  3. Our customer service team will provide you with a return authorization (RA) number and instructions on how to proceed with the return.

  4. Pack the item securely in its original packaging, if possible, and include the RA number provided by our customer service team.

  5. Ship the item to the following return address:

    • Address: 108-118 Brea Canyon Road, City of Industry, CA, 91789

Return Shipping:

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure that your return is safely delivered to us.

Refunds:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card issuer's policies.

Exchanges:

If you need to exchange an item for a different size or color, please contact our customer service team for assistance. Exchanges are subject to product availability.

Contact Us:

If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact us. Our customer service team is here to help!

Thank you for shopping at XMRCLP.com. We appreciate your business!

Note: This return policy is subject to change without prior notice. Please refer to our website for the most up-to-date policy.